Interactive Group Pty Limited (“IG”), a software & services company focused on improving real-time insights and creating operational efficiencies in communications solutions, is pleased to announce a global technology partnership with Tait Communications (Tait). This partnership will see Tait managed services customers worldwide benefit from a new level of customer service and support capability.
Class leading real-time data management and visualisation platforms from IG will significantly extend and enhance the Tait managed services solutions for network monitoring and management. Tait and IG are focussed on empowering organisations and their employees to better understand the operational performance of their networks, track trends and efficiencies, and by doing so, improve individual team and organisation performance.
IG’s software and services help customers to:
1. Move from ‘reactive’ past ‘proactive’, towards ‘predictive’ Service Management
2. Reduce costly service incidents
3. Reduce Service Management reporting
4. Automate Capacity Planning & Alerts
5. Identify issues before they become problems